FREQUENTLY ASKED QUESTIONS
Do you ship outside of the United States?
Not yet but we are working hard to get our products into more markets. Stay tuned!
How much is shipping?
Shipping prices are based on the weight of your order as well as where you are located. We ship using two carriers, USPS and UPS. Shipping rates are determined by the carriers and will be calculated for you in your cart once shipping address is added. We work hard to get you the best rates possible when shipping your order.
If your order is a monthly subscription, shipping is FREE!
All other orders shipping rates will apply.
Can I track my purchase?
Yes, once your order has been fulfilled by our team and shipping label created, our system will send you a tracking # for your order.
I have a discount code, how do I use it?
Discount codes need to be applied at the checkout. There is a box there where you can enter the code and if the code is valid it will apply it to your purchase.
I live nearby, can I pick up my order in person?
At this time, in person pickup at our warehouse is not available. All orders will be shipped out.
I didn't receive my order but it says it was delivered. What do I do?
Send us an email at customerservice@stationsouthcollective.com and we'll work to track your package down. If the carrier has indeed 'lost' your package we will file a claim with the carrier and a new package will be sent out to you at no charge.
How do I return my order?
Please refer to our refund policy to see if your package is eligble to be returned. If it qualifies, please contact our Customer Service Team at customerservice@stationsouthcollective.com to start the return process and we'll be happy to help you get the product back to us.
When will skincare be available?
Our all natural skincare line will be returning late in 2025 with some of your favorites. Stay tuned.
Who is Station South Collective?
Station South Collective LLC is a retail brand of all things good for you, from health and wellness to all-natural skincare, all proudly made in the good ol' USA. This family business holds Family and Philanthropy close to their hearts. They're not just in the business of selling goods; they're on a mission to give back locally and globally.
Station South Collective LLC purchased the company formally known as Mason Grove Farm in 2024 and rebranded. With new leadership and team in place, Station South Collective is poised for the exciting journey ahead.
How is One Scoop Wonder® different from other Collagen's on the market?
One Scoop Wonder® Collagen + so much more is NOT just a Collagen, it's a comprehensive health product. Not only does it have FIVE Collagens but it has a complex formula with an extensive list of powerhouse ingredients. And it actually tastes great! Don't take our word for it. You need to try it for yourself. This ain't just about redefining wellness, it's about healing from the inside out!
Why does my One Scoop Wonder® bag look like it has yellow staining on the outside package?
Turmeric, found in our Collagen, imparts a yellow hue to the powder. Occasionally, excess powder during the bag filling process may stain the bag. Nevertheless, the sealed bag remains intact and safe.
How do I access my subscription account
Here's a step-by-step guide on how to access and manage your subscription information:
- Click on account icon (person) on top right of the SSC Website
- Enter your email and password (you may already be logged on)
Once logged in, navigate to your account dashboard where you'll see your order and subscription information. You can edit/modify from here.
You can edit or add payment information, modify address, pause or cancel your subscription, review products, view and skip upcoming orders and also view past orders.
If you have trouble accessing your account, you can enter your email address and we'll send you a six-digit verification code to access your account without needing a password.